Using the grievance portal

Before you submit: protect your privacy

Take a moment to review this guidance. Confidential handling protects access to your identity; it does not guarantee that your activity cannot be traced.

• Use the confidentiality option when needed

  Your name, email and phone are still required. Select “Keep my identity confidential” to restrict who can view those details. Avoid repeating your own identifying details in the grievance narrative unless they are needed to explain the complaint.

• Choose your device and connection carefully

  Where possible, use a personal device and a connection you trust. Employer-managed or shared devices and networks may keep records of your activity.

• Check the portal address

  Use the official AAU portal address you were given and check that it uses HTTPS. HTTPS encrypts the connection, but does not by itself prove that a website is genuine. Avoid unexpected links asking for your sign-in code.

• Keep sign-in codes to yourself

  Never share a sign-in code, including with anyone claiming to be AAU staff. Enter it only on the official portal. Ignore code emails you did not request.

• Check evidence for identifying information

  File names, document properties, comments, photographs and videos may reveal names or locations. If identity protection is important, ask the designated intake or confidentiality officer for advice before uploading. Preserve your original evidence.

• Protect your reference and sign out

  Keep your complaint reference private. Sign out when you finish, especially on a shared device. Do not leave downloaded evidence or sign-in emails accessible to other people. Private browsing does not remove records kept by a network or employer.